Open Source Matters, Inc.
Full Board of Directors and Officers Meeting

Date: September 19, 2019
Time: 17:00 UTC
Total time of meeting: 1 hour 10 minutes

Attendees:

Alexander Metzler (Vice President), Luca Marzo (Secretary), Jason E Rosenbaum (Treasurer), Djamel Kherbi (Director), Harald Leithner (Director), Hugh Douglas-Smith (Director), Jaz Parkyn (Director).

Invited guests:

Daniel Dubois (Elected Vice President), Brian Mitchell (Elected Treasurer), Eric Lamy (Elected Director).

Apologies:

Rowan Hoskyns Abrahall (President), Jason Nickerson (Director).

Proxies:

Jaz Parkyn served as

It's renewal time! We have implemented a new ticketing system. The new system allows us to re-organize our processes to speed the response time of the initial replies and the following replies in a single communication thread.

In the context of the ongoing efforts to improve JED, we have implemented a new ticketing system. The new system allows us to re-organize our processes to speed the response time of the initial replies and the following replies in a single communication thread.

The Critical Improvement

The current JED system was initially implemented as a single extension that managed the directory, and the ticketing system. The objective was ambitious and it has been working fine. However, the ticketing implementation had several particularities that forced us to "answer and close" every ticket that we received after answering. 

At this time, we are moving away from the custom ticketing implementation and operating on a best-of-the-class extension for ticket management, following the practice of the rest of Joomla sites. As a consequence, we are standardizing our processes and following the organization standard now.

The new support process is the following. There are three support areas, and you can reach the team to address the associated issues :

• Listing
• Reported Extensions
• Reported Reviews

Submit a Ticket

To access the new ticket submission form, you have to be registered and logged in to find it in the main menu "Support / Submit a Ticket".

My Tickets

To access your tickets, you can find them in the main menu "Support / My Tickets".

The tickets are answered following these guidelines:

• Every ticket is answered within seven days by our team of volunteers.
• Tickets remain open until they are answered.
• After seven days, if an answered ticket does not receive more replies, it is auto-closed. If the closed ticket gets a new response, then it is re-opened.
• Tickets can be answered by email.
• As an additional enhancement, extension updates must be uploaded to the listing, and they cannot be submitted via the ticketing system.

A few points to take into account

As always, please remember these tips before submitting a new extension:

• The install name of your extension MUST be exactly like the listing name. 
• The new extensions are required to implement the Joomla! Update System as detailed in this documentation page: https://extensions.joomla.org/support/knowledgebase/item/joomla-update-system-requirement/
  
• The new extensions must pass the JED Checker validations. These are the Submission Error Codes https://extensions.joomla.org/support/knowledgebase/item/submission-error-codes/

 Do you want to collaborate with JED?

Most of the time, we are reviewing new extensions and looking for ways to improve the site. If you want to give us a hand, please, join the team to collaborate and help the community.

Photo by Perry Grone on Unsplash

This meeting of the Joomla! Compliance Team has been held on September 25, 2019 at 16.30 CET on Glip.

Participants

In attendance: Achilleas Papageorgiou, Luca Marzo, Sandra Decoux, Roland Dalmulder, Sander Potjer, Alkaios Anagnostopoulos.

Discussion outline

• Alkaios shared with the team the commits he made on the cookie script that included all the latest ideas and changes.

• Sander to review and implement Alkaios’ work on two test properties in order to evaluate the code status before will commit it to the template repo.

• The latest days Roland was focused on the SSO login performance issue to find a solution. Additionally, reviewed some issues opened by Sander and Achilleas on GH to deliver the best possible