logo

maaiiconnect Joomla extension

maaiiconeect is centered around flexibility, efficiency, and reliability, and this is achieved through constantly sought ways of expanding reach and intensifying customer solutions. As your Joomla extension, maaiiconnect provides you with the platform achieve these letting you attend to your customers’ needs more effectively.

When you install the maaiiconnect extension in your Joomla website, you and your agents will have 24/7 engagement with your customers. maaiiconnect smoothens the flow of inquiries by distributing them to multiple destinations depending on time and availability. In cases where your customers cannot reach you immediately, maaiiconnect also comes with Pre-chat and Offline Support forms, which customers can fill out with their contact details and initial inquiry. These forms are good ways to assess the various types of support customers need, speed up enquiry resolutions, and increase customer satisfaction and retention.

How to use

All you need is to subscribe to maaiiconnect to get a dedicated service account. Install and activate the maaiiconnect extension in your Joomla to start engaging with your customers and visitors of your Joomla website using the maaiiconnect widget.

About maaiiconnect

maaiiconnect is an all-in-one customer engagement and team collaboration platform that’s revolutionising B2B and B2C communications by combining telecom and digital channels. With best-in-class voice and video calls, and dynamic chat solutions, maaiiconnect helps businesses to elevate customer experience, boost team productivity and grow sales.

With M800’s propriety infrastructure and globally distributed network as its cornerstone, maaiiconnect offers a complete communications suite that can be seamlessly integrated with any company’s communication ecosystems, allowing businesses to achieve scalability in an evolving technological landscape.

The maaiiconnect platform comes with the following unified components:

  • Visitor Web Client for client-side website integration and communication
  • Staff Web Dashboard (and Desktop Apps for macOS and Windows - coming soon) for enterprise-side configuration and communication
  • Staff Mobile App for enterprise-side communication

Check our video: https://www.youtube.com/watch?v=bzC-pefG77U

maaiiconnect Features

Drive premium customer experience across every channel and touchpoint. As a communications solution that unifies telecommunications and digital channels, maaiiconnect comes with a compact suite of features that helps companies facilitate round-the-clock customer service support.

These features include:

  • Widget live call and chat
  • Weblink and QR code call and chat
  • 1-click-call
  • Inbound and Outgoing Voice (VoIP-VoIP and PSTN Phone) calls
  • Video calls
  • Call Recording
  • Voicemails
  • Call forwarding
  • Omnichannels
  • SMS 1:1 and Campaign
  • File Sharing
  • Inquiry Management
  • Contacts Management

Seamless virtual team communication and collaboration. maaiiconnect enables online businesses to have their employees productively collaborate with these features:

  • Space for internal group chat
  • Inbound and Outgoing Voice (VoIP-VoIP and PSTN Phone) calls
  • Video Calls
  • Conference calls
  • Screen Sharing
  • File sharing

As maaiiconnect is available on mobile app and browser, employees can communicate with their colleagues while actively engaging with their clients virtually anytime, anywhere, and on any device.

Check out more features (https://www.maaiiconnect.com/pricing) to find the best plan you need for your customer engagement and team collaboration.

Documentation and Support

For documentation and tutorials, go to our Help Center (https://docs.m800.com/) site.
If you have any more questions, start a call or chat session with our maaiiconnect support team
For more information about maaiiconnect features, solutions, and FAQs, check out our website.

The Joomla live call and chat extension by maaiiconnect is free. Start with maaiiconnect Essential plan which is free, allowing you to use our service.

Subscribe Now

Take a look at maaiiconnect plans and features on our website (https://www.maaiiconnect.com/) and subscribe maaiiconnect for FREE NOW (https://signup.maaiiconnect.com/online/sign-up).

Read more

© 2020 Extly, CB - All rights reserved.